Overview

Our refund and returns policy lasts for 28 days. If the item is faulty it should be reported within 14 days of receipt of the same and returned within the next 14 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We do not accept returns of products if the packing is opened, that are intimate or sanitary goods.

Additional non-returnable items:

      • Gift cards
      • Books if the packet is opened
      • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
      • Any item that is returned more than 21 days after delivery

      • Downloadable software products

      • Some health and personal care items

    To complete your return, we require a receipt for payment made, packing slip that accompanied the product delivered as proof of purchase.

    Please do not send your purchase back to the manufacturer unless you are adised to do so.

    Cancelling an order

    If you wish to cancel an order that delivered to you, you should do so within 14 days and such an item should be returned within the next 14 days to us or to the seller as directed by us. The item should be in an unopened, unused and in its original condition to claim a refund or exchange.

    Item Damaged during transpotation

    If the item/s recieved in a damaged condition, it should be reported immediately with sufficient evidences to claim a replacement or refund.

    Refunds

    Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the  approval or rejection of your refund after the returned item is inspected.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

    Late or missing refunds

    Before repeating to contact us, kindly check your Paypal account to confirm that you have’n’t received the refund.

    Consider that it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. In reply of the email you will be provided with our customer care phone number( we don’t publish it to avoid spam calls)

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver(the customer).

    Shipping returns

    To return your product, you should mail your product to: { postal address}.

    You will be provided with a return postage label for  returning your item. Shipping costs will be charged on you if your claim found as false. If your return is accepted and approved to receive a refund, the cost of return shipping will not be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you shall consider using a trackable shipping service (if not a label is provided to you) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item at all or undamaged.

    Need help?

    Contact us at {email} or using the  mesage form if you have any questions related to the use of the site, availibility, delivery or warrantee of products and or refunds and returns.

    Your statutory rights

    Your statutory rights for retuns and refund as per the legislation of the United Kingdom remains protected.

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